Finally received my bags after 2 years of waiting (NO fault to the company). Was so excited to dive in and check everything out. Absolutely love the bags. Exactly what i was looking for. The only downside i have found was the main pocket zipper catches after the top right turn (catches on inside stiff loop) I think with a little push, readjustment and manipulation it will not be an issue. The other big issue i found was the 360 lash system. i didn't have any issue with the extra lash straps but I did have severe issues with the setup with attaching the Stasis and Rift packs with there built in setup. I watched 1 of the videos the company put out and then tried it myself and it was about a 20 minute struggle getting them off. I am finding different ways of getting them attached to the bag but it's all in avoiding using the 360 lash system. Excellent concept but i feel they just missed the mark. For the price of everything I think a little more work should have gone into that system. I read other reviewers giving rave reviews but also stating how they have worked around that issue. For this price, we shouldn't have to figure out ways to work around something like a key feature of the bag. The last thing I have a small issue with is the sizing. I am 6'2", 310lb firefighter. I am built to drag the biggest of men to safety and because of that I am not a small man. I can barely click the Rift pack on. It just seems this pack isn't quite geared to all sizes of people. Not everyone…

The items are lovely and great quality, but I just unwillingly "donated" to this company $700 for no reason via the returns process that I have no options for fixing. I purchased this Arris pack and several other items in brown, but I initiated a return because I accidentally ordered 2 of something, and also the brown color was kind of bright for me - so i switched it out for green. I returned 2 packages on separate dates with 2 different carriers for these returns (one for the extra item, one for the color switch), and in the meantime i purchased some green items of the same thing. Biggest mistake. I was provided a standard return label for paid returns, but the money amount was too little to cover the actual shipping. So USPS issued me a new label instead and said i had to pay for shipping myself. Fine. But Since i didn't use the "correct" issued return label, and i didn't keep the tracking numbers, 2 months has gone by and I'm never going to get refunds. I've been arguing with customer support for literally months who insist that there is absolutely no way that I can ever receive a refund without me providing tracking info, because i didn't use "their" label (because i couldn't) and I don't have tracking numbers. I guess my "packing slips"/handwritten notes inside my packages stating the order numbers, name, email, and reasons for return, which matched perfectly my approved, online return portal request beforehand as i was requested to do, were not good enough for them to…