Domestic Orders (U.S.):
- Standard Ground: Free
Handling time is typically 1–3 business day for all shipments, unless the item is on pre-order. Orders received after noon Mountain Time (GMT -7) are sometimes not processed until the next business day. US orders typically arrive in 8-15 business days.
- Free Expedited Shipping for all orders over $400 USD
- $10 Express flat rate for all international orders under $400 USD
Handling time is typically 1–3 business day for all shipments, unless the item is on preorder. Orders received after noon Mountain Time (GMT -7) are not processed until the next business day. International orders usually arrive in 5-10 business days depending on location.
Please note: International orders cannot be split. If one item is out of stock in the order, we will need to either cancel that item, refund, and ship the rest. Or wait until that item is restocked before we can ship the order out in full.
How you pay all customs fees, duties, and taxes depends on the laws and regulations specific to your final shipping destination. If any of these charges apply to your order, they will be added to your order at checkout to be prepaid with your order placement. Some countries allow for some or all of these charges to be paid upon delivery of the product. If this is applicable to your order, it will be reflected as an option on the checkout page.
For more information about customs, duties and taxes, or our checkout page, please visit our international service portal.
Boundary Supply ships to nearly every country from one fulfillment center in the U.S.
We are unable to ship to the following countries at this time:
Ascension Island, Afghanistan, Angola, Aland Islands, Burkina Faso, Burundi, Bouvet Island, Cocos (Keeling) Islands, Congo, Democratic Republic, Central African Republic, Congo, Cote D'Ivoire (Ivory Coast), Cameroon, Christmas Island, Western Sahara, Gabon, Ghana, Gambia, Equatorial Guinea, S. Georgia and S. Sandwich Isls., Heard and McDonald Islands, British Indian Ocean Territory, Iran, Korea (North), Liberia, Mali, Myanmar, Niger, Norfolk Island, St. Pierre and Miquelon, Pitcairn, St. Helena, Svalbard & Jan Mayen Islands, Sierra Leone, Somalia, Syria, French, Southern Territories, Togo, Tajikistan, Tokelau, Uganda, US Minor Outlying Islands, Saint Vincent & the Grenadines, Yemen, Mayotte, Rwanda, Chad, South Sudan, Sint Maarten
If item(s) are available and in stock, all orders will ship within 24–72 business hrs of being placed. All standard orders will ship from Hong Kong and arrive within 8-15 days. Orders received on weekends or holidays will be sent the next business day. Thank you for your understanding while we navigate these challenging times.
You will receive an order confirmation upon purchase and then a shipping confirmation via text message and email with your tracking number once your order is processed.
Please allow 1–2 days to begin tracking your package.
If for any reason you are not happy with your purchase you may return the item(s) in their original condition within 14 days for a full refund, minus shipping charges. The customer is responsible for shipping the item back, including any fees that may apply.
Please note: refunds will only be submitted back to your original payment method used directly on our website. If you did not purchase from our website, or no longer have a valid payment form saved with us, we will not be able to process a refund. For these cases, we will only be able to issue store credit.
For U.S returns & exchanges, click here to initiate your request.
For U.S. Try Before You Buy returns & exchanges, click here to initiate your request.
For international return & exchanges, click here to initiate your request.
You will be re-directed to the returns portal where you'll be asked to enter your order number and email address. Complete the online return form and mail your items back to us.
For more information regarding International Returns, please visit our international service portal.
Boundary is not responsible for any returned packages sent without approval or RMA#
Unfortunately, Boundary does not cover return shipping or custom fees, but we do cover outbound shipping for exchanges.
If you have any questions about the information above, please click here to contact us.
You access your tracking number via your profile on www.boundarysupply.com or via email sent after your package has been shipped. You will not receive a tracking number until your package has shipped.
Please click here to email us. We will get back to you within 24–48 business hours.
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
Visit our shipping page for more information by clicking here.
If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at email@example.com
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.