RETURNS & EXCHANGES
US AND INTERNATIONAL ORDERS
If for any reason you are not happy with your purchase, you may go ahead and return the item(s) within 90 days in its original condition for a full refund, minus shipping charges. The customer is responsible for shipping the item back, including any fees that may apply.
For Exchanges, we will cover the cost of shipping the new item back to you.
Please go to this link to start your return process - boundarysupply.myreturnscenter.com
After following the link, input your order number and email address and follow the instructions to submit a return request. Our team will review and respond within 24hrs regarding approval. Once you have an RMA#, please send back the item(s) using a carrier of your choice to the below address:
ATTN: Elite Ops / Boundary Return Processing
4000 East Highway 6
Spanish Fork, Utah 84660
Please keep a copy of return/exchange documentation for tracking purposes. Boundary is not responsible for any returned packages sent without approval or RMA#.
Unfortunately Boundary does not cover return shipping or custom fees, but we do cover outbound shipping for exchanges. Once the shipment is received back, we will email you to let you know the status.
You will be refunded for the amount of the items purchased. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.
DAMAGED OR DEFECTIVE PRODUCT
If you suspect your product is defective or damaged during shipment, please contact our Customer Service Team immediately by email at firstname.lastname@example.org. We will work with you to expedite the replacement or refund of your item.