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FAQ

  • Choose: Add up to 2 items to your cart to try on at home.  
  • Try: Once your items are delivered to your home, your 5 day trial period begins. 
  • Buy: At the end of your trial period, keep what you like and send back the rest using the prepaid shipping label. You will only be charged for what you keep*

    *A restocking fee of $20 will be charged if all items in your order are returned. 

You have5 days to try out your items. 48 hours before the end of your Try period, you’ll receive an email reminder with a countdown timer.

Your trial period starts once your Try Before You Buy order is delivered.

You can try up to 2 items with Try Before You Buy.

Yes, you can check out with a mixed cart that includes both TBYB and non-TBYB items where you will only need to pay upfront for the non-TBYB items.

Yes, you can use a discount code with Try Before You Buy. You will have the option to enter in your discount code on the 2nd page of checkout after you’ve entered in your shipping address. If you decide to keep any discounted items, we’ll apply the code at the end of your trial period.

Try Before You Buy is available for customers shipping tothe United States only. 

Returns shipping for items you do not wish to keep is covered by Boundary. However, you will incur a $20 restocking fee if all items in Try Before You Buy order are returned. 

The deposit charged upon your initial checkout will be applied toward the cost of kept equipment. If you return all of the items in your Try Before You Buy order you will incur a $20 restocking fee and the deposit will be applied to the restocking fee. 

You can find the tracking information for your order in the shipping confirmation email that is sent as soon as your items are fulfilled and shipped. 

For any items you do not wish to keep, simply submit your return decision through the Blackcart Customer Portal. You’ll find a link to your portal account in your transactional emails. Once your return decision is submitted, you’ll be able to print a prepaid shipping label, and from there, drop off your return at the nearest carrier location.

Try Before You Buy allows you to try our products at home first before paying for anything you decide to keep. Your credit card will not be charged for any Try Before You Buy items when initially checking out; however, we still ask for your payment details. This is to make it easy for you to decide which items to keep (and pay for) after you’ve had a chance to try them on at home first.

For some orders (especially first-time orders), a temporary authorization charge may be processed to verify the validity of the credit card. The charges can vary from $1 - $100 depending on the total order value.

 

Note that this charge is automatically and immediately canceled, but may remain visible as a pending 'authorization charge' for a few business days. Authorization charges are never held for longer than a few seconds and should be removed from your statement within a few days of being processed.

 

If you do not see a refund or if the transaction is not removed from your statement after a week, please feel free to contact us and we'll be happy to help!